Refund Policy

The short version

A retake that fails — or doesn't look like you — doesn't count. Tap the thumbs-down on any result and we redeal it free. For billing problems, refunds go through the store you paid in, and we don't fight them.

Failed retakes cost nothing

Every retake result has a 👍/👎 feedback option. If the result failed, came back broken, or simply doesn't look like you:

1. Tap 👎 on the result.
2. The credit is returned automatically — or the retake is redone free.
3. No forms, no waiting, no explaining yourself.

Subscription and purchase refunds

All purchases are processed by the App Store or Google Play, so refund requests are handled by the store you paid in:

• App Store: request a refund at reportaproblem.apple.com.
• Google Play: request a refund via the Google Play order history or support.google.com/googleplay.

We never dispute a refund request made in good faith. If the store asks us, we say yes.

Cancelling a subscription

Cancel anytime in your App Store or Google Play subscription settings — the same place you subscribed. Cancellation takes effect at the end of the current billing period; nothing is charged after that, and retakes you've already made stay yours.

When we refund directly

We don't take payment on this website, so direct refunds are rare. If you were ever charged by us in error, email hi@refirecam.com with your account email and we'll make it right.

Fair use

The thumbs-down redeal exists for genuine misses. Accounts that abuse it (e.g., rejecting every good result to farm free retakes) may have the free-redeal privilege limited — but your paid purchases are never affected.